Introducing our Futures Cone workshop template. Best Practice By Peter Horvath, Strategy & Service Design Lead at Whitespace Date: 28 February 2023 A must-have for forward-thinking leadership teams The Futures Cone is a useful foresight tool that could lend itself nicely to co-creative workshops. However, its original visual representations do not fit this type of …
Making icebreakers relevant and fun. Best Practice Author: Julia Borkenhagen, CXO and Co-founder at Whitespace Date: 30 May 2022 At Whitespace, we LOVE icebreakers. Over the past 2 years of confinement and online collaboration, we have found that these exercises are not just “fun”, but essential for any workshop. Besides using these techniques in client …
You are using the ‘5 Whys’ wrong – here’s how to improve. Best Practice Text and illustrations by Peter Horvath, Strategy & Service Design Lead at Whitespace Date: 06 October 2021 The ‘5 Whys’ is a research technique pioneered at Toyota, where you are meant to ask the question “why” repeatedly until you arrive at …
UX and chatbots – the fundamental things apply. Best Practice Author: Julia Borkenhagen, CXO and Co-founder at Whitespace Date: 29 June 2018 We recently completed an employee-facing chatbot project for an international company with offices in every country in the world (except one). Working on this project, I found that while new deliverables were needed, …
Use and misuse of the overflow menu icon. Best Practice Author: Julia Borkenhagen, CXO and Co-founder at Whitespace Date: 07 June 2016 The overflow menu is a user interface element that provides access to additional actions or options that are not directly visible on the screen. It is typically represented by a three-dot icon. To …
Death by SharePoint – 10 ways to increase engagement. Best Practice Author: Julia Borkenhagen, CXO and Co-founder at Whitespace Date: 29 March 2016 SharePoint is a powerful tool for organizing, storing, and sharing information, but it can be complex to use, especially for users who are not familiar with it. For this reason, it is …
8 ways to wean reluctant users off legacy systems. Best Practice Author: Julia Borkenhagen, CXO and Co-founder at Whitespace Date: 20 August 2014 People tend to resist change, and legacy enterprise systems are a case in point. Many stakeholders within a company have invested years of their careers using and maintaining these systems, and they …
5 UX guidelines for feedback messages. Best Practice Author: Julia Borkenhagen, CXO and Co-founder at Whitespace Date: 23 March 2014 This is admittedly a rather dated article about feedback messages, but I believe it’s still valid today. Product teams continue to repeat the same errors we saw over a decade ago. I hope you enjoy …
Business applications can be fun … seriously!. Best Practice Author: Julia Borkenhagen, CXO and Co-founder at Whitespace Date: 28 February 2014 Business applications are software programs that are designed to help companies run their operations more efficiently. These programs can be used for a wide range of purposes, including managing finances, tracking inventory, scheduling appointments, …