A systemic approach to project evaluation. Best Practice By Peter Horvath, Strategy & Service Design Lead at Whitespace Date: 15 January 2024 Change how you run retrospectives and post-mortems with our Systemic Project Evaluation template TL;DR – We are suggesting a slight tweak to usual project evaluations, by adding 3 crucial factors: Behavior-over-time, to facilitate …
4 ways accommodating neurodiversity can strengthen inclusive design for aging populations. Best Practice By Rachael Camp Date: 04 April 2023 To achieve maximum impact, inclusive design practices must also address neurodivergent people. In this article, you will learn how focusing your inclusive design efforts on neurodiversity can meaningfully support older adults with their use of …
Introducing our Futures Cone workshop template. Best Practice By Peter Horvath, Strategy & Service Design Lead at Whitespace Date: 28 February 2023 A must-have for forward-thinking leadership teams The Futures Cone is a useful foresight tool that could lend itself nicely to co-creative workshops. However, its original visual representations do not fit this type of …
Making icebreakers relevant and fun. Best Practice Author: Julia Borkenhagen, CXO and Co-founder at Whitespace Date: 30 May 2022 At Whitespace, we LOVE icebreakers. Over the past 2 years of confinement and online collaboration, we have found that these exercises are not just “fun”, but essential for any workshop. Besides using these techniques in client …
You are using the ‘5 Whys’ wrong – here’s how to improve. Best Practice Text and illustrations by Peter Horvath, Strategy & Service Design Lead at Whitespace Date: 06 October 2021 The ‘5 Whys’ is a research technique pioneered at Toyota, where you are meant to ask the question “why” repeatedly until you arrive at …
UX and chatbots – the fundamental things apply. Best Practice Author: Julia Borkenhagen, CXO and Co-founder at Whitespace Date: 29 June 2018 We recently completed an employee-facing chatbot project for an international company with offices in every country in the world (except one). Working on this project, I found that while new deliverables were needed, …
Use and misuse of the overflow menu icon. Best Practice Author: Julia Borkenhagen, CXO and Co-founder at Whitespace Date: 07 June 2016 The overflow menu is a user interface element that provides access to additional actions or options that are not directly visible on the screen. It is typically represented by a three-dot icon. To …
Death by SharePoint – 10 ways to increase engagement. Best Practice Author: Julia Borkenhagen, CXO and Co-founder at Whitespace Date: 29 March 2016 SharePoint is a powerful tool for organizing, storing, and sharing information, but it can be complex to use, especially for users who are not familiar with it. For this reason, it is …
8 ways to wean reluctant users off legacy systems. Best Practice Author: Julia Borkenhagen, CXO and Co-founder at Whitespace Date: 20 August 2014 People tend to resist change, and legacy enterprise systems are a case in point. Many stakeholders within a company have invested years of their careers using and maintaining these systems, and they …
5 UX guidelines for feedback messages. Best Practice Author: Julia Borkenhagen, CXO and Co-founder at Whitespace Date: 23 March 2014 This is admittedly a rather dated article about feedback messages, but I believe it’s still valid today. Product teams continue to repeat the same errors we saw over a decade ago. I hope you enjoy …