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Articles, Case Studies, and News

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tanks-Jordan-museum

Service Review: Jordan’s Royal Tank Museum

March 1, 2022
Turkish-airplanes-on-tarmac

Service Review: Passenger Experience in a Pandemic – Turkish Airlines

January 20, 2022
AP Museum

Service Review: Musée Atelier Audemars Piguet

October 25, 2021
5 Whys

You are using the ‘5 Whys’ wrong. Here’s how to improve.

October 6, 2021
postal service

Enterprise Service Design: orchestrating systemic change

March 9, 2021
SFM home page image

Data Analytics for Disaster Risk Reduction

August 1, 2020
Clinical Trials

Clinical trial acceleration with continuous UX

May 6, 2020
Casablanca film

UX and chatbots: the fundamental things apply

June 29, 2018
Ban Ki Moon

Disaster data is a disaster, but not for long

February 5, 2018
Customer Experience

Optimizing customer experience means understanding users

July 21, 2016
Mamma Mia

Use and misuse of the overflow menu icon

June 7, 2016
SharePoint Adoption

Death by SharePoint: 10 ways to increase engagement

March 29, 2016
paper prototype

The elements of user centered design

February 2, 2016
night at museum

Service Review: how NOT to design an interactive experience

December 10, 2015
pisa tower poor foundations

Why Agile development needs UX

April 23, 2015
legacy system AS400

8 ways to wean reluctant users off legacy systems

August 20, 2014
UX drives productivity

Why UX makes good business sense

May 26, 2014
content is king

6 tips for migrating content-heavy sites

May 10, 2014
do more

What’s the ROI of UX?

May 1, 2014
agile UX

Agile UX: making Agile work for users

April 21, 2014
twitter fail whale

5 UX guidelines for feedback messages

March 23, 2014
Cindy Lauper

Business applications can be fun … seriously!

February 28, 2014
useless objects

User Experience Explained

February 21, 2014
Bob Marley

Case study of UX in an Agile environment

January 23, 2014
usability test

Agile usability testing: saving costs

January 23, 2014

"Shared documents aren’t shared understanding ... Shared understanding is when we both understand what the other person is imagining and why."

– Jeff Patton, author of User Story Mapping

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