Expertise
Clients come to us when they aspire to ...
Facilitate and shape digital strategies, envision future states, and guide digital transformation
Prioritize, design, plan, deliver, select, and assess digital products
Change the organizations and operating models that deliver value through digital technology
Understand, inspire, persuade, and align internal stakeholders and teams
Boost team effectiveness, velocity, and scalability
What we do
Our expertise covers Strategic Advisory, the Product Operating Model, Artificial Intelligence, Design Thinking, Customer Experience, Employee Experience, Software Development, Data Management, Design Systems, Technology & Product Assessments, and more.
We have a deep bench of technical (4000+) and design (200+) talent, and our business strategy consultants have years of industry experience in the health, finance, luxury, manufacturing, sports, media, education, government, and non-profit sectors.
Strategic advisory
Whitespace's business, design, product, and technology strategists help clients develop and communicate their vision, strategy, and roadmap. We focus on lasting behavioral and organizational change as we help design and roll out more efficient digital operating models.
Discovery research
Research helps identify how clients' products and services can better support business and user needs. Using qualitative and quantitative methods — including audits and assessments — we find, understand, and prioritize gaps, overlaps, and opportunities.
Human-centered design
Whitespace began as a user experience consultancy, and human-centered design remains the foundation for everything we do. Experts in service design and UX, we also help clients create organizational support for successful design, ranging from design systems to operations.
Technology
We help clients maximize their technology investments. Our expertise spans strategy and planning to software development, selection, and delivery. Our specialities include AI, data management, and enterprise applications.
Change management
We help clients ensure their leaders, colleagues, and customers understand, feel comfortable with, and embrace new ways of thinking and working. Our specialties include workshop facilitation, messaging & positioning, and voice-of-the-employee, as well as bespoke training & coaching.
Who we work for
We are skilled in navigating complex industries, especially those built on deep specialties, complex regulatory compliance frameworks, and a balance of structured and unstructured data.
Pharma & Life Sciences
Whitespace has been working with leading Pharma & Life Sciences industry players since our founding. From advising corporate innovation and data strategy teams, designing and building highly regulated medical affairs and clinical data analytics solutions, and implementing next-generation manufacturing systems, we have a breadth of experience matched only by the world's largest consulting firms. (We're a lot easier to work with though.)
Health & Wellness
Power over health outcomes is moving closer to the patient, where the new normal is the "quantified self" and where longevity science is influencing lifestyle choices. The impact of this shift on the Digital Health & Wellness industry is profound. Featuring core competencies in Digital Therapeutics, Clinical UX, Service Design, Software, and Industrial Engineering, Whitespace is uniquely positioned to service the needs of all stakeholders and shape the future of healthcare.
Financial Services
Financial services companies come to Whitespace to help them compete in increasingly complex privacy, regulatory, and data environments with challenging market segmentation. Our financial services work – primarily for wealth and asset management clients – includes product strategy and vision, user research, rapid prototyping, ideation sessions, UX design, design systems, and software development.
Public Sector & Higher Ed
Whitespace has worked with government agencies, non-profits, and universities since 2014. We've designed software for the United Nations, advised the European Parliament on digital employee experience, run technical audits for government institutions in Switzerland, and assessed digital ecosystems for world-leading business and engineering schools in Europe and N. America. Moreover, our expert consultants teach classes at Wharton, the University of Geneva, the Lucern University of Applied Sciences and Arts, and the University of Lausanne.
Technology
Technology companies generally call on us to conduct qualitative field studies, competitive analysis, and product usability and accessibility assessments. This has led to some exciting work in areas as diverse as interactive streaming media, malware and digital threat detection, airline and airport logistics management, professional matchmaking, software quality control, and manufacturing execution systems. Occasionally these same companies seek our advice on design systems, design operations, product operating models, and nearshoring.
Luxury
Europe is home to some of the most iconic luxury brands, and Whitespace is fortunate to count several of them as long-term clients. Our work spans software development, DevOps, DesignOps, and strategic advisory across multiple business functions and geographies. Whether it's watchmaking, jewelry, fragrance, hospitality, travel, fine art, or haute cuisine, we have led numerous projects in key areas of the customer value chain.
Industrials & FMCG
Incumbent players in the manufacturing, logistics, and consumer goods industries have made strides in digital transformation over the past decade. The pandemic put stress on supply chains and other parts of the industrial operating model, forcing these companies to shift gears and accelerate their transition to digital-enabled processes. Our role at Whitespace is to guide in-house teams at these companies to make a successful shift to fit-for-purpose, human-centered product operating models that work for companies whose core business is not technology, but where technology plays an increasingly important role in obtaining or maintaining competitive advantage.
Media, Sport, & Entertainment
The entertainment, news, sports, and travel industries are no strangers to digital media formats, but the internal processes that support the production of content and the delivery of services still have a long way to go in terms of digital maturity. Our service designers and digital strategists are working with some of the leading companies, industry associations, and teams to modernize their operations and streamline costs in the face of shifting competitive and regulatory landscapes.