Expertise
Clients come to us when they aspire to ...
Facilitate and shape digital strategies, envision future states, and guide digital transformation
Prioritize, design, plan, deliver, select, and assess digital products
Change the organizations and operating models that deliver value through digital technology
Understand, inspire, persuade, and align internal stakeholders and teams
Boost team effectiveness, velocity, and scalability
What we do
Our expertise covers Strategic Advisory, Digital Operating Models, Value Assessment, Artificial Intelligence, Design Thinking, Customer Experience, Employee Experience, Software Development, Data Management, Design Systems, Technology & Product Assessments, and more.
We have a deep bench of technical and design talent, and our business strategy consultants possess years of industry experience across various sectors, including health, finance, luxury, manufacturing, sports, media, education, government, and non-profit.
Strategic advisory
Whitespace's business, design, product, and technology strategists help clients develop and communicate their vision, strategy, and roadmap. We focus on lasting behavioral and organizational change as we help design and roll out more efficient digital operating models.
Foresight and futures planning
Product/service strategy development
Executive & cross-functional alignment
Value assessment playbooks
Org design & operating model implementation
OKR advisory & coaching
Ideation workshop facilitation
Innovation strategy
Innovation process advisory
Discovery research
Research helps identify how clients' products and services can better support business and user needs. Using qualitative and quantitative methods — including audits and assessments — we find, understand, and prioritize gaps, overlaps, and opportunities.
Field studies
Moderated usability testing
Diary studies
User & stakeholder interviews
Patient engagement
Insights from data
Surveys
Tree testing
Heatmap analysis
Unmoderated usability testing
A/B testing
Digital ecosystem audits
Value assessments
Market & competitive assessments
Product & service assessments
Heuristic reviews (usability audits)
Accessibility audits
Technical audits
Human-centered design
Whitespace began as a user experience consultancy, and human-centered design remains the foundation for everything we do. Experts in service design and UX, we also help clients create organizational support for successful design, ranging from design systems to operations.
Design Thinking
Functional workshops
Card sorting
Human-centered AI
Personas & user journeys
Service blueprinting
Process modeling
Journey management
Systems thinking
UX strategy
Product design (visual, interactive, functional)
AI design / radically adaptive experience design
Clinical UX
Information architecture
UX QA
Design systems
Governance & process
Tool evaluation & selection
Org design for design orgs
Technology
We help clients maximize their technology investments. Our expertise spans strategy and planning to software development, selection, and delivery. Our specialities include AI, data management, and enterprise applications.
Strategy & systems analysis
Strategic playbooks
Product roadmap advisory
Product evaluation & selection
Solution due-diligence
Staffing & resourcing
Technical audits
Enterprise architecture
Web & mobile applications
Fullstack development
LMS & CMS platforms
Blockchain
IoT & connected devices
SaMD & Digital Therapeutics (DTx)
Spatial computing & AR/VR
Infrastructure as code
DevOps
Cloud security
Data strategy
Data science
Data engineering
Data architecture (data mesh, data fabric, data as product, logical architectures, virtualization)
Data visualization and business intelligence
DataOps
GenAI & LLMs
RAG & vector databases
Knowledge graphs
Agents & orchestration
Neural networks
Multimodal interfaces
AI/ML software audits
MLOps
Change management
We help clients ensure their leaders, colleagues, and customers understand, feel comfortable with, and embrace new ways of thinking and working. Our specialties include workshop facilitation, messaging & positioning, and voice-of-the-employee, as well as bespoke training & coaching.
Workshop facilitation
Messaging & positioning
Communications (videos, templates, websites...)
Voice-of-the-employee
Behavioral science
Business readiness
Coaching in presence & public speaking
Executive leadership coaching
Custom training in Design Thinking, Clinical UX, Service Design, Agile UX, ...
Who we work for
We are skilled in navigating complex industries, especially those built on deep specialties, elaborate regulatory compliance frameworks, and a balance of structured and unstructured data.
Pharma & Life Sciences
Whitespace has been working with leading Pharma & Life Sciences industry players since our founding. From advising corporate innovation and data strategy teams, designing and building highly regulated medical affairs and clinical data analytics solutions, and implementing next-generation manufacturing systems, we have a breadth of experience matched only by the world's largest consulting firms. (We're a lot easier to work with though.)
Health & Wellness
Power over health outcomes is moving closer to the patient, where the new normal is the "quantified self" and where longevity science is influencing lifestyle choices. The impact of this shift on the Digital Health & Wellness industry is profound. Featuring core competencies in Digital Therapeutics, Clinical UX, Service Design, Software, and Industrial Engineering, Whitespace is uniquely positioned to service the needs of all stakeholders and shape the future of healthcare.
Financial Services
Financial services companies come to Whitespace to help them compete in increasingly complex privacy, regulatory, and data environments with challenging market segmentation. Our financial services work – primarily for wealth and asset management clients – includes product strategy and vision, user research, rapid prototyping, ideation sessions, UX design, design systems, and software development.
Public Sector & Higher Ed
Whitespace has worked with government agencies, non-profits, and universities since 2014. We've designed software for the United Nations, advised the European Parliament on digital employee experience, run technical audits for government institutions in Switzerland, and assessed digital ecosystems for world-leading business and engineering schools in Europe and N. America. Moreover, our expert consultants teach classes at Wharton, the University of Geneva, the Lucern University of Applied Sciences and Arts, and the University of Lausanne.
Technology
Technology companies generally call on us to conduct qualitative field studies, competitive analysis, and product usability and accessibility assessments. This has led to some exciting work in areas as diverse as interactive streaming media, malware and digital threat detection, airline and airport logistics management, professional matchmaking, software quality control, and manufacturing execution systems. Occasionally these same companies seek our advice on design systems, design operations, product operating models, and nearshoring.
Luxury
Europe is home to some of the most iconic luxury brands, and Whitespace is fortunate to count several of them as long-term clients. Our work spans software development, DevOps, DesignOps, and strategic advisory across multiple business functions and geographies. Whether it's watchmaking, jewelry, fragrance, hospitality, travel, fine art, or haute cuisine, we have led numerous projects in key areas of the customer value chain.
Industrials & FMCG
Incumbent players in the manufacturing, logistics, and consumer goods industries have made strides in digital transformation over the past decade. The pandemic put stress on supply chains and other parts of the industrial operating model, forcing these companies to shift gears and accelerate their transition to digital-enabled processes. Our role at Whitespace is to guide in-house teams at these companies to make a successful shift to fit-for-purpose, human-centered product operating models that work for companies whose core business is not technology, but where technology plays an increasingly important role in obtaining or maintaining competitive advantage.
Media, Sport, & Entertainment
The entertainment, news, sports, and travel industries are no strangers to digital media formats, but the internal processes that support the production of content and the delivery of services still have a long way to go in terms of digital maturity. Our service designers and digital strategists are working with some of the leading companies, industry associations, and teams to modernize their operations and streamline costs in the face of shifting competitive and regulatory landscapes.