EADV.

Enhancing member engagement with a new extranet portal

Case Study

At a glance

Our work to develop a cloud-based, user-friendly extranet portal included 19 workshops, a technical architecture recommendation, Agile development, and extensive testing — the result: enhanced member engagement and operational efficiency.

Sector

Health

Project

Member portal platform

Activities

Functional workshops

Design thinking workshops

Prototyping

Specifications

Infrastructure as code

Development

Integration

Testing

Training

Technologies

Serverless architecture: AWS

NoSQL database: DynamoDB

Headless CMS: Contentful

Form builder: Form.io

Front-end: React

Multiple complex workflows, one simple solution

At the beginning of the project, EADV had an aging portal for its members. Built gradually and without much coherence, it was becoming difficult for its members to find their way around, particularly regarding calls for applications.

EADV wanted a more prestigious and easier-to-use portal. Due to the complexity of the processes involved, a long series of 19 workshops was necessary to define the required functionality and the workflows for managing the calls for applications. Moreover, as EADV does not have internal IT resources, Whitespace recommended a serverless architecture to facilitate the implementation and maintenance of the infrastructure.

The development of the application was spread over a period of 10 months in Agile mode to keep flexibility in its realization. The development started well before the end of the workshops by focusing on the best-defined features. Great attention was paid to finishing and testing. No significant post-production bug has been reported to date.

call management workflow
Hi-fidelity wireframe for the MyEADV portal

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Whitespace has been a game changer for our organization with the development of our membership portal. Their team was dedicated and provided expert guidance throughout the entire process. The end result is a seamless and intuitive platform that has greatly enhanced the experience for our members.

We couldn't be more pleased with the work of Whitespace and highly recommend their services to anyone in need of a top-notch web agency.

Daniele Zedda, Web and UX Manager

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Key stats

EADV painted face

19

Design & Functional Workshops

7'000+

Members on the platform

10

Months of development

14'000

Professionals globally

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Francis Martin

Francis Martin

PMO & Senior Business Analyst

MyEADV is an exciting project as we are in charge of the full solution, building it from scratch on a serverless architecture. In particular, we had to considerably simplify their processes to make the application as easy to use as possible. The result is that a simple one-hour training course is sufficient for administrators to manage 10 different processes. The trust established with the client is a key element in the success of this solution.

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