Month: October 2021

Musée Atelier Audemars Piguet A gem of an experience SERVICE REVIEW Author: Peter Horvath, Strategy & Service Design Lead at Whitespace Date: 30 May 2022 Switzerland’s newest watch museum tucked away in a mountain valley does a great job at communicating luxury in an accessible manner. From its setting in the magical Vallée de Joux, …

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You are using the ‘5 Whys’ wrong Here’s how to improve Text and illustrations by Peter Horvath, Strategy & Service Design Lead at Whitespace Date: 06 October 2021 The ‘5 Whys’ is a research technique pioneered at Toyota, where you are meant to ask the question “why” repeatedly until you arrive at the root cause …

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