January 2024 - Whitespace

Riding the GPT rollercoaster: a usability review of OpenAI’s GPTs

OpenAI's Sam Altman riding a rollercoaster with his board of directors

Riding the GPT rollercoaster A usability review of OpenAI’s GPTs Author: Peter Horvath, Strategy & Service Design Lead at Whitespace Date: 22 January 2024 TL;DR – The rollercoaster usability of GPT setups The jaw-dropping technology that is ChatGPT has clear usability gaps when it comes to setting up custom agents, called GPTs. The onboarding leverages …

A systemic approach to project evaluation Change how you run retrospectives with our Systemic Project Evaluation template By Peter Horvath, Strategy & Service Design Lead at Whitespace Date: 15 January 2024 TL;DR – We are suggesting a slight tweak to usual project evaluations, by adding 3 crucial factors: Behavior-over-time, to facilitate discussion and give a …