October 2021 - Whitespace

Musée Atelier Audemars Piguet

Musée Atelier Audemars Piguet. Service Review Author: Peter Horvath, Strategy & Service Design Lead at Whitespace Date: 30 May 2022 Switzerland’s newest watch museum tucked away in a mountain valley does a great job at communicating luxury in an accessible manner. From its setting in the magical Vallée de Joux, to the building’s architecture (designed …

You are using the ‘5 Whys’ wrong – here’s how to improve. Best Practice Text and illustrations by Peter Horvath, Strategy & Service Design Lead at Whitespace Date: 06 October 2021 The ‘5 Whys’ is a research technique pioneered at Toyota, where you are meant to ask the question “why” repeatedly until you arrive at …