Riding the GPT rollercoaster: a usability review of OpenAI’s GPTs. Service Review Author: Peter Horvath, Strategy & Service Design Lead at Whitespace Date: 22 January 2024 TL;DR – The rollercoaster usability of GPT setups The jaw-dropping technology that is ChatGPT has clear usability gaps when it comes to setting up custom agents, called GPTs. The …
Musée Atelier Audemars Piguet. Service Review Author: Peter Horvath, Strategy & Service Design Lead at Whitespace Date: 30 May 2022 Switzerland’s newest watch museum tucked away in a mountain valley does a great job at communicating luxury in an accessible manner. From its setting in the magical Vallée de Joux, to the building’s architecture (designed …
How NOT to design an interactive experience. Service Review Author: Julia Borkenhagen, CXO and Co-founder at Whitespace Date: 10 December 2015 Museums are slowly but surely entering the digital age, and there is enormous potential for enriched visitor engagement with exhibits, as well as opportunities to build customer loyalty prior to and post-visit. The relative …