Passenger experience in a pandemic – Turkish Airlines. Service Review Author: Peter Horvath, Strategy & Service Design Lead at Whitespace Date: 20 April 2022 With an airborne global pandemic still at large, it’s not a great idea to become airborne yourself by stepping on an airplane. However, our global lives know no boundaries, so we …
Jordan’s Royal Tank Museum. Service Review Author: Peter Horvath, Strategy & Service Design Lead at Whitespace Date: 30 March 2022 Jordan’s Royal Tank Museum is a good collection of armored vehicles in a historical setting, but it falls short of a systemic approach and completely fails to address the bigger picture of war and its …
Musée Atelier Audemars Piguet. Service Review Author: Peter Horvath, Strategy & Service Design Lead at Whitespace Date: 30 May 2022 Switzerland’s newest watch museum tucked away in a mountain valley does a great job at communicating luxury in an accessible manner. From its setting in the magical Vallée de Joux, to the building’s architecture (designed …
How NOT to design an interactive experience. Service Review Author: Julia Borkenhagen, CXO and Co-founder at Whitespace Date: 10 December 2015 Museums are slowly but surely entering the digital age, and there is enormous potential for enriched visitor engagement with exhibits, as well as opportunities to build customer loyalty prior to and post-visit. The relative …